★ Frequently asked questions · Bordeaux

Allow around 40 minutes in total: 10 minutes for check-in and a briefing, followed by 30 minutes of virtual reality immersion. Please plan to arrive a little early to leave your belongings and get kitted out.

It all begins with a welcome and a briefing with our team, who will explain how the experience works. You will then be fitted with a VR headset before entering the room for a 30-minute immersive experience. The team will then assist you in removing the equipment.

Yes, the experience is best enjoyed standing up and on the move, with free roaming. If you are tired, have difficulty keeping your balance or are in a wheelchair, the experience can be adapted so that you can enjoy it in comfort.

Yes. You can keep your glasses on: the team will help you adjust the headset with or without them, for maximum comfort. The experience is also suitable for contact lens wearers.

Thanks to our free-roaming technology and the way our experiences are designed, feelings of dizziness or nausea are extremely rare. In rare cases, some people may experience mild symptoms; a team is on hand throughout to assist you.

You can stop the experience at any time. A member of staff will immediately escort you safely out of the room, and you can rest at reception, with no pressure whatsoever.

The immersive experience is suitable for children aged 8 and over (and those at least 1.30 m tall). Children must remain under the constant supervision of an adult. If a child wishes to leave, an adult must accompany them out of the room: our team cannot supervise children outside the immersive experience.

Book directly online via our Fever ticketing service to guarantee your place. Tickets are still limited at the venue.

You can change or cancel your booking free of charge up to 48 hours before the experience by contacting Fever. If something unexpected comes up at the last minute, please contact us: we’ll do our best to find a solution.

There’s no need to print it out: we’ll scan your ticket straight from your phone. You can print it out if you’d prefer to have the map to hand.

Please ring us as soon as possible. Depending on the time and how the current sessions are organised, we will do our very best to offer you a suitable solution.

Yes. You can give a gift voucher and use it when booking online: enter the code in the ‘Apply a discount’ section at the payment stage.

The current ticket prices (full price, concessions, groups) are shown directly on our online ticket office, so you can choose the option that suits you best.

Yes, a special rate is available for groups. The conditions (minimum group size, terms and conditions) are set out on the ticketing page or by contacting us.

Please present a valid document proving your eligibility for the discount (student card, proof of jobseeker status, PRM card, or proof of identity for minors).

Ages 8 and over, and from 1.30 m in height. Children must be accompanied by a responsible adult throughout the session.

Yes, the experience is accessible to people with reduced mobility. Please let the team know when you arrive so that we can ensure you receive the best possible welcome.

For safety reasons, people with heart conditions, those with a pacemaker or those prone to epilepsy are not permitted to take part in the virtual reality experience.

The experiment involves walking and squatting, which may be uncomfortable depending on how far along you are in your pregnancy. We recommend that you consult your doctor.

The experience has no subtitles and is therefore not suitable for deaf people. People with hearing impairments who wear hearing aids can still enjoy it: the sound is played through speakers built into the headset, and the volume can be adjusted.

Yes. The experience relies primarily on 3D scenes, spatial depth and movement rather than on the accurate perception of colours: colour blindness does not detract from the immersive experience.

Absolutely. If you have mobility issues or find it difficult to keep your balance, we recommend that you bring your own wheelchair or come with a companion so that you can enjoy the session to the full and in complete safety.

Yes, the helmets and their padding are systematically cleaned and disinfected after each session, with a strict hygiene protocol followed throughout the day.

Yes, we’re happy to welcome groups of friends, families and birthday parties. For large groups, please book in advance to ensure that several teams can be accommodated during the same time slot.

Yes, it is possible to book a slot for your events (team-building activities, large groups, etc.) on a partial or full-exclusivity basis. Please contact us to enquire about availability and the terms and conditions.

Yes: team-building events, seminars, after-work gatherings, and rates tailored to works councils (tailor-made packages or block bookings). Please contact us for a personalised quote.

Yes, we welcome school groups all year round, from primary school to post-A-level, with an experience that brings science and culture to life. Dedicated time slots can be arranged depending on the size of the group.

Our venues are entirely indoors and heated: the weather has no effect on the session. It is an outing you can book the day before, with no risk of a rain cancellation - handy on a grey weekend or a school-holiday afternoon.

The immersion is open from age 8 (and from 1.30 m tall): parents and children live the same adventure at the same time, in the same space, and can see each other throughout. Allow 40 minutes in total, including 30 minutes of immersion. No previous experience of virtual reality is needed.

Yes. Teenagers are often the most comfortable with the headsets, and the shared format - up to 16 players in the same adventure - works just as well for a group of friends as for a family outing with older children.

No. Our team welcomes you, adjusts the headsets and explains everything before you set off: 10 minutes of welcome and briefing come before the 30 minutes of immersion. Most of our visitors discover VR with us.

We strongly recommend booking online: slots are limited and fill up fast, especially at weekends and during school holidays. Turning up without a booking does not guarantee a place on the slot you want.

Our experiences are not horror-based: they rely on exploration and wonder, not on fear. A child is free to stop at any time, but an adult must then accompany them out of the room - our team cannot supervise anyone outside the immersion.

Please email us at contact@immersia-experience.com or call us on 06 62 32 49 92 during opening hours. You can also use the contact form on our website: we’ll be delighted to help you as soon as possible.